Why is my favorite product discontinued? Can I still purchase it?ĭecisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please visit our International store locator. Please note that eGift Cards cannot be returned or exchanged.ī is currently unable to accept orders shipping to destinations outside of the U.S and Canada. If you wish to return or exchange an item purchased at, please click here for step by step directions. If you prefer, you may exchange it for another item (s). If for any reason you are not completely satisfied with your Bobbi Brown Online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase. Once an order is processing we regret that it cannot be changed or cancelled. We will do our best to accommodate your request to change or cancel your order. Please contact us within 1 hour of order placement via our toll-free number 1-87. You may also reach us for status updates at 1-87 or live chat. You can access your order status and history by signing in and viewing in your account. Orders placed with other payment methods will be charged at the time the order ships. Please note: Orders placed with Afterpay and Gift Cards will be charged at the time of order placement.
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